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Cryocon 24c connection over RS232

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Can anyone give me some information?

I want to control a cryocon 24c temperature controller using labview. A NI USB-232 cable was used to connect the instrument. NI-serial configuration and runtime were installed in my computer. But when I used the cryocon 24c driver ( download from www.cryocon.com ) to communicate with the instrument, it reported an error in initial VI.  I further communicated with the instrument with NI-MAX, no response was received from cryocon 24C. I tried to talk to cryocon 24c over LAN, it worke.

 

 

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