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NI PCIe-8430/8 fails self test

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I bought the NI PCIe-8430/8 and installed the drivers that came with the cd. The device and the COM ports show up correctly in device manager and NI Max but the NI-Serial Troubleshooter fails when it tries to identify each COM and if I open the device in NI Max it fails the self test. I also cannot talk to equipment over the COMS listed. Is there something I did wrong? 


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