EmTest GPIB interface error python

I am developing driver for emtest autowave using GPIB commands for automation.

my code:

rm = visa.ResourceManager()

device=rm.open_resource("GPIB0::18::INSTR")

device.query("*IDN?")

I get error:

pyvisa.errors.VisaIOError: VI_ERROR_TMO (-1073807339): Timeout expired before operation completed.

I tried termination "\r" ,"\n", timeout 5 s.

"*IDN?" is working in NI MAX before run python script, after NI MAX has returned "VISA: (Hex 0xBFFF0015) Timeout expired before operation completed."

Python 3.7.4 [MSC v.1916 32 bit (Intel)] on win32

PyVISA: 1.10.

Windows 7 64bit