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NI MAX all GPIB instruments have a red cross

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We have a few systems where all GPIB instruments have a red cross overlay.  However, clicking on communicate with instrument and getting the IDN, for those instruments that respond to *IDN?, returns the correct string.  Running our LabVIEW programs, we can talk to the devices without any trouble. What is the underlying cause of this overlay and how to correct it.?


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