I have been trying to get a specific laptop computer to recognize a PXI chassis system that other laptops already do. The NI-Max configuration that does not work appears on Origin brand laptop (see attached image). The NI-Max configuration that does work appears on the Dell brand laptop (see attached image). Both laptops have the same version of PXI Platform services. I have removed all NI software from the Origin laptop to the most basic NI requirements to see the chassis. As you can see from the attachments, the Dell version clearly indicates the PXI chassis and the appropriate controller card. The Origin version merely lists a generic SMBus Controller.
This is the third laptop of various brands we've run into that exhibits this issue, and it has remained unsolved. For the laptops that are unable to explicitly detect the PXI chassis, FPGA projects that use backplane routing (Destinations and Sources) for the PXIe-6341 Multifunction I/O card won't run. Thus, the Dell laptop runs the LabVIEW FPGA application just fine, the Origin laptop generates an error at start-up.
Has anyone else had an issue like this, and what, if anything, was your solution? I've read through the forums, and based upon what I've found so far and have tried, I am reasonably sure the BIOS settings for the Thunderbolt port are correct and there are no issues with the orientation of the Thunderbolt cable. Again, both laptops are being connected individually to the same PXI system, and the results are as I presented, so I know the PXI system can work as configured. There may be a software and/or driver issue, but as I stated, we've had multiple laptops properly configured to work, and multiple laptops that had this issue and were never resolved. Thank you.