Hello,
We are having trouble being able to send commands to an RMX-4101 power supply. It's connected to the PC via USB, and I have installed the latest version of the G (LabView) drivers here https://www.ni.com/en-us/support/downloads/drivers/download.rmx-410x-power-supply-driver.html#382063. Attached is a screenshot of the error message when trying to send it an *IDN? command in Keysight Interactive IO. I'm not sure what the underlying issue is.
Error:
! VI_ERROR_TMO: A timeout occurred
Visa ErrorCode 0xBFFF0015 (-1073807339)
! Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index