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USB to RS232/4 suddnely not recognized

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Hello everyone.

 

I used USB to RS232/4 which connected to two measuring devices two weeks ago. But now, USB to RS232/r is not recognized as a USB port with out knowing why it is recognized only as a USB hub. It is recognized as a USB hub, but it confirmed to have not been migrated. When I checked in MAX,  USB to RS232/4 related ports do not appear. Also, when USB to RS232/4 is connected to the computer, the indicator that appears on the ready side does not appear. I used another computer to confirm that checked USB to RS232/4 product does not have any problems.

What should I do in order to use USB to RS232/4 without any problems like 2 weeks ago?

 

Thanks.


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