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Measurement issue with Keysight DAQ 34970A

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Hi all,

 

We run a self-written Labview software (version 2014) using a Keysight 34970A DAQ on our production floor. 

The system worked perfectly, but we've seen two failures at one work station for a couple of months now, where the DAQ shows failures:

 

- 103 (invalid separator)

- 113 (undefined header)

 

The equipment is connected to the PC via a serial RS232-cable and a USB-to-RS232-adaptor. The OS is Windows 10.

I already touched base with Keysight. The issue isn't related to the device itself, since it works at other work stations.

 

I would be glad if anyone could help me. Have anyone made the same experiences?

Of course I will provide more information if needed.

 

P.S. We installed another device which also uses Labview (higher version than 2014). Could that have an effect on it?

 

Thanks,

Adrian


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