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Device Manager won't recognize driver for Agilent 34401a

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Hi! I have an Agilent 34401A, and I am connecting it to a PC to have automated data acquisition through LabVIEW. However, when I plug the multimeter into the USB port, it comes up as an unknown device without drivers installed. I've tried following the following directions: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019PFISA2&l=en-US

 

The problem is that when I try to update the driver or install a driver, the correct drivers aren't available. I can't find NI-488.2 (which I've installed, uninstalled, and reinstalled) or the Agilent34401A drivers. They aren't listed as drivers on my device and if I try navigating to their folders separately, the device manager says there weren't available drivers for my device in that folder. Am I missing something? Once the drivers are downloaded and stalled with NI package manager, is there some extra step? 


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