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Keysight DAQ970a Not recognized in Max, but is in Windows Device Manager

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I am trying to communicate via USB to a Keysight Technologies DAQ970a. Windows recognizes the device, and i can communicate with the device through Keysight's software (BenchVUE) just fine. The device refuses to show up in MAX.

 

I have already done the following:

everything listed here: USB Device Missing in NI MAX but is Present in Windows Device Manager

I have been on the phone with Keysight, and followed all their recommendations.

 

I'm trying to avoid completely uninstalling/reinstalling LabVIEW/MAX.

 

Any help is appreciated.


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