gpib-usb-b can not work

HI every one,

I have a GPIB-USB-B adapter,after installing  of the  NI visa and NI 488.2 ,  in my system(win10),the windows device manager find a " Unknown device"

also  in  NI MAX :Measurement & Automation Explorer device and interface i don't find the gpib-usb.

Please tell me how should i do to solve this problem .

thanks