GPIB-USB-HS Error code -37057

Hello,

Our GPIB-USB-HS works on Windows 7 with NI-488.2 14.0, however when works on Windows 10 with NI-488.2 18.5, error -37057 happened.

This GPIB device is not a genuine National Instruments product and is not supported by the installed NI-488.2 software. Please contact your National Instruments sales representative for more information at ni.com/contact. (Error code:-37057)

I don't the GPIB-USB-HS is not a genuine NI product, and I have registered the instrument.

Please tell how to resolve this issue.

Thanks in advance,

Rex Cheng