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Unknown Device

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Hi all,

 

I am connecting a dc power supply to my pc via a serial to usb converter.

However, i get "Unknown Device" at device manager.

 

I have downloaded the NI driver for the power supply too. But the result is still the same.

Can anyone please advise?

 

At NI Max, i can detect the device but what i get is as attached:

Capture.PNG


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