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specim fx17 not able to snap/grab images in NI-IMAQ with PCIe-1430

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We use a specim FX17 cameralink camera which we can control via a PCIe-1430 framegrabber in the specim LUMO recorder software. However once we input an external trigger we retrieve a warning in the LUMO recorder software which is identical in its description to an error we obtain in the NI-IMAQ software (version 17.0) once we press snap/grab. The error we obtain is the following (see also attachment for an image of the error):

Error 0xBFF60022

"A timeout error occurred while waiting for the specified event.  
If waiting for an image, verify that all video data is acquired within the timeout period.  
If waiting for a signal, verify that the signal assertion occurs within the timeout period."

We ran the help NI>>NI-serial troubleshooter and this also returned an error that the hardware presence can not be verified (see attachment):

"The troubleshooter has identified that no NI-serial interface are configured on your system. ,,,,,,"

 

We do not know how to solve this problem. Hopefully you the reader has a solution?

 

It is important to note that we can retrieve data from the camera in specims LUMO recorder software when we internally trigger the camera.

 

 

 

NI-IMAQ_fx17_snap_error.pngNI-IMAQ_fx17_NI_serial_interface_error.png


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