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GPIB-RS232 converter issues

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Hi, I am having trouble communicating to the NI GPIB-RS232 converter box - http://www.ni.com/en-us/support/model.gpib-rs232.html

 

I can connect and configure the converter when in Config mode using the NI GPIB-Serial Converter Wizard.  When I test in both MAX and LabView, I get a good response when sending a *IDN?\n to the box (attached screenshot).  The problem comes when using the same settings when the converter is changed to Normal mode - I get no response from the box with the same connection using the same programs (MAX/LabView).

 

My current setup is simply using a USB-RS232 dongle to connect to the serial port on the converter box.  This will control an instrument over GPIB. 

 

Ultimately I want to use the RS232 port on my CompactRIO chassis (9064) to do this (yes, I'm aware GPIB is not real-time and generally not recommended for embedded use, I'm OK with that).  But that's down the road, I want to talk to the converter first directly.

 

Thanks in advance,

Don


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