Before I start let me say that I've been using the NI GPIB-USB-HS devices for years with relatively few issues. I've also already visited several forums posted by people with a similar issue. Basically my issue is as the title suggests: When I open NI max and browse to the GPIB-USB-HS device there is no "scan for instruments" button that I am used to seeing on the top bar.
This is the first time I've used ni max v. 16.0 and it is quite frustrating. I believe my ni488 driver is up to date and I've included all the driver details in the screenshot below. I can't figure out what is wrong here but my LabView program cannot communicate to the GPIB instrument.
A couple more things to note:
-The same GPIB-USB-HS device that isn't working here works on another computer with an older version of NI Max.
-The LabView program that I'm using to communicate to the GPIB instrument that isn't working here works on another computer
-When I browse to the GPIB-USB-HS in 'device manager' and select 'update driver' windows tells me that the driver is up to date
-I am using windows 8
Please help me.