Cypress EZ-USB FX2 (68613)-EEPROM missing

Hi every body,

I have GPIB-USB-HS cale it was working well until i got message (Cypress EZ-USB FX2 (68613)-EEPROM missing) i couldn't see GPIB address, Could anyone help me to identify this error is it software or hardware error

!Image may be NSFW.
Clik here to view.Image may be NSFW.
Clik here to view.

Thanks in advance