GPIB-USB-HS is not recognized properly in NI MAX and cannot be found in NI VISA resource

Hi there,

I am using a Lenovo T400 laptop with Windows XP SP3 and NI 488.2 14.0 installed on it. I plugged GPIB-USB-HS into the laptop. It can be found in Device manager normally but it cannot be recognized correctly in NI MAX. Besides, it cannot be found in NI VISA resource either. Please see attached picture. i have reinstalled NI 488.2 and NI VISA. The problem is still there. Any advice please? Thanks a lot.

Sincerely,

James