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I can't find the NI Device Loader in the Service menu

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I am trying to detect intruments in NI-MAX, one connected by USB-DAQ and one connected by USB-Serial. Despite the USB-DAQ appearing in the Device Manager, it is not in NI-MAX. And while I can see the USB-Serial COM port, I can't communicate with the instrument. The help resource suggested that I make sure that the NI mDNS Responder Service and NI Device Loader were running. I found NImDNSRS running in the Services menu, but the NI Device Loader was no were to be found. I have found advice on how to turn it on, but I don't know what I need to install so that it is available.


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